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Refund Policy

This policy explains when a digital-product or subscription payment may qualify for review and how to submit a refund request.

Last updated: 15 July 2026

Digital products are delivered electronically.

Downloading, activating, or using an EA or license can limit refund eligibility. Nothing in this policy removes rights that cannot legally be excluded.

Request windowWithin 7 calendar days of payment
Primary exceptionsDuplicate charge, non-delivery, verified platform defect
After approvalLicense and subscription access may be revoked

1. Scope

This Refund Policy applies to purchases made through pipstrader.pro for Expert Advisors, subscriptions, licenses, and related digital services. Payments may be processed by PayPal or another payment gateway displayed at checkout.

2. Cases eligible for refund review

A request may be reviewed when one of the following applies:

  • Duplicate payment: the same order was charged more than once.
  • Confirmed payment with non-delivery: payment succeeded, but no usable subscription or license was delivered and support cannot complete fulfillment within a reasonable remediation period.
  • Verified platform defect: a material technical failure attributable to PipsTrader prevents access to the purchased digital product and support cannot provide a working remedy.
  • Accidental purchase before delivery or activation: the request is received promptly and the EA, license, or protected download has not been accessed or activated.
  • Transaction reversal required by applicable law: including rights that cannot be waived by contract.

3. Cases generally not eligible

Refunds are generally not provided for:

  • trading losses, missed opportunities, drawdown, or dissatisfaction with trading performance;
  • changes in market conditions, broker execution, spreads, slippage, latency, leverage, or third-party service availability;
  • failure to follow installation, compatibility, account-binding, VPS, symbol, or AutoTrading requirements;
  • change of mind after the EA, license, or protected digital content has been delivered, downloaded, activated, or used;
  • unused time remaining on a subscription after access has been provided;
  • expired payment links, abandoned checkouts, or unpaid pending transactions;
  • payment-provider, bank, currency-conversion, or channel fees that the provider does not return;
  • accounts suspended for fraud, abuse, license sharing, unauthorized redistribution, chargeback misuse, or violation of the Terms and Conditions.

4. Request window

Submit a refund request within 7 calendar days of the payment date. Duplicate, unauthorized, or suspicious transactions should be reported immediately. Requests received later may still be reviewed where required by law or where PipsTrader determines that exceptional circumstances exist.

5. How to request a refund

  1. Open the Contact page and select Billing or refund.
  2. Provide the account email, product, payment gateway, merchant reference or transaction ID, payment date, and a brief explanation.
  3. Attach only safe evidence. Do not send card details, passwords, OTP codes, API keys, or payment credentials.
  4. Allow support to verify provider status, delivery, license activation, and product access.

6. Review and resolution

PipsTrader may request additional non-sensitive information and may first attempt delivery, configuration support, license correction, or another reasonable remedy. Approval is not automatic merely because a request was submitted.

Where a partial remedy is appropriate, PipsTrader may offer account credit, an extension, replacement access, or a partial refund instead of a full refund, subject to applicable law and the circumstances of the transaction.

7. Processing time

After approval, PipsTrader submits the refund through the original payment channel where practical. Provider and bank processing commonly take several business days and may take longer depending on the payment method, issuer, holidays, or compliance review. PipsTrader cannot accelerate processing controlled by a third party.

8. Effect on access

When a refund, reversal, or chargeback is approved or completed, the related subscription, license, download entitlement, affiliate commission, promotion, and product access may be suspended or revoked. The user must stop using and delete refunded digital products.

9. Chargebacks and disputes

Contact PipsTrader before starting a bank or payment-provider dispute so the transaction can be investigated. Fraudulent or abusive chargebacks may result in suspension of the account and associated licenses. This does not restrict a user from exercising lawful dispute rights.

10. Contact

Submit refund requests through pipstrader.pro/contact or email support@pipstrader.pro.