Frequently Asked Questions

PipsTrader is a platform for Expert Advisor access, subscriptions, licensing, billing, trading telemetry, account monitoring, and user support.

Sign in to the user dashboard, open Expert Advisor, select a product and subscription period, review the order, enter valid contact details, and choose an available payment gateway at checkout.

After the payment provider confirms the transaction and fulfillment succeeds, the system creates the subscription and license. Check My Subscriptions, Billing, and the email address used at checkout.

In MT5, open File > Open Data Folder, copy the EA file into MQL5/Experts, refresh Navigator or restart MT5, attach the EA to the required chart, and enable Algo Trading or AutoTrading.

Demo or real-account eligibility depends on the product and license terms. The MT5 account number must match the account bound to the active license.

A VPS is not always mandatory, but it is strongly recommended when the EA needs continuous MT5 uptime, stable internet access, and consistent connectivity while the market is open.

Use the license key issued after payment and run the EA on the product and MT5 account covered by the subscription. The EA validates the license with the PipsTrader server.

One license is intended for one active MT5 account number unless the product page explicitly states otherwise.

The MT5 account number currently running the EA does not match the account bound to the license. Confirm the account, license key, and selected product before retrying.

Account changes require support review and must follow the applicable product policy. Do not attempt to reuse the same license on another account without approval.

The EA may no longer be authorized to open new trades. Renew or purchase the correct subscription to restore access.

The system is designed to block new trades when validation is not acceptable while allowing active-position management to continue. MT5, the EA, and the VPS must remain operational for local management to work.

Possible reasons include an inactive subscription, account mismatch, closed market, disabled AutoTrading, unmet strategy conditions, abnormal execution conditions, or connectivity problems. Check the MT5 Experts and Journal tabs.

PipsTrader supports the payment gateways displayed during checkout. Depending on the active provider, available channels may include PayPal, QRIS, Virtual Account, e-wallet, or other merchant-enabled methods. The live list appears during checkout.

Each payment gateway supports different currencies and channels. PayPal uses the PayPal ecosystem, while another available gateway may provide Indonesian local-payment channels in IDR. Sensitive payment steps are completed on the provider-hosted payment page.

The product base price may be in USD, while a selected local payment gateway may process transactions in IDR. The system converts the amount before creating the transaction.

PipsTrader uses valid USD selling rates from BCA and Mandiri and applies the higher valid selling rate. The selected source and rate are shown at checkout when available.

The final amount may include currency conversion and payment-channel fees. Review the order summary and provider checkout total before authorizing payment.

Select the available local payment gateway at checkout, then choose any active channel shown in the method selector, such as a Virtual Account or e-wallet.

Product and channel selection occur in PipsTrader. Sensitive payment authorization is completed on the secure hosted page of the selected payment gateway.

Many transactions update shortly after provider confirmation. A payment can remain pending while the provider is waiting for completion, final confirmation, or reconciliation.

Check Billing, My Subscriptions, email, and spam folders. Do not pay a second time. Contact support with the merchant reference or transaction ID, payment time, and a safe screenshot.

Open My Subscriptions in the user dashboard to view the product, current status, active period, and available license information.

The expiry date appears in the subscription detail and reflects the purchased period plus any valid promotion applied during fulfillment.

Do not assume automatic renewal unless the checkout and subscription page explicitly state that recurring billing is active.

A valid promotion is applied during checkout or fulfillment and should be reflected in the resulting subscription period. Confirm the promotion before payment.

Open Billing to review transaction amount, gateway, status, reference, and invoice information available for the order.

Supported pairs and symbols are defined per EA product. Do not assume that one product can be used on every symbol.

Follow the product instructions. Multiple instances on the same account and symbol may duplicate execution if the product is not designed for multi-chart use.

A Magic Number helps the EA identify its own trades separately from manual positions or other EAs. Changing it can interfere with position management.

Only change parameters documented as user-configurable. Risk and trading changes can materially affect behavior, drawdown, and position management.

A server-connection interruption should not automatically stop local management of existing positions. MT5, the EA, and the VPS must remain running.

Realtime dashboard telemetry may stop or become stale. Active-position management remains the priority, while telemetry and permission for new trades may be affected by connection and validation state.

Realtime quotes depend on an active TCP connection and valid EA snapshots. Values may be unavailable after a server restart, during market closure, or when the EA is not sending a valid quote.

Online status confirms communication, not an entry signal. Trading still depends on strategy conditions, market state, spread, execution quality, risk controls, and license status.

Online means the EA heartbeat is current. Offline means the heartbeat is stale. Market Close means the monitored market or quote stream appears inactive; it does not necessarily mean the EA has stopped.

Balance is the account value after realized transactions. Equity is balance plus floating P/L. Floating P/L comes from open positions. Net Profit is the cumulative closed result within the displayed account and product scope.

Network delay, heartbeat timing, browser refresh, market closure, or service restart can cause temporary differences between the server view and MT5.

Some values use live refresh while others depend on the latest EA heartbeat or snapshot. Actual timing varies with connection, browser state, and server conditions.

Broker Latency is an operational latency estimate reported from the trading environment. Higher values can indicate a slow network path or greater distance to the broker server.

EA Active Days estimate how long the EA has been observed in available telemetry. It is not necessarily the account age or subscription age.

Public pages mask account identifiers to reduce exposure of personal trading information. Full identifiers are limited to authorized contexts.

Open the Product Performance dropdown, choose the product, and use search for account, broker, or symbol. Product lanes keep statistics from different EAs separated.

Click the relevant client card or Stats control. When returning, the dashboard attempts to restore the previously selected product and view state.

Not necessarily. The broker must provide compatible symbols, account specifications, leverage, and execution conditions for the selected product.

Suffix support depends on symbol normalization in the EA and backend. Confirm that the symbol is recognized correctly before trading.

Yes. Spread, commission, slippage, and latency change transaction cost and can materially affect strategies, especially scalping.

Cent-account support must be confirmed for each product. Contract size and digit differences can significantly change lot sizing, profit, and risk.

Contact support before using the existing license. Compatibility and account binding must be checked for the new account.

Open Notification or Telegram in the dashboard, follow the pairing instructions, and confirm that the bot can send to the intended chat.

Notification types depend on system and product configuration. Not every trading event is guaranteed to generate a Telegram message.

The chat may not be paired, the bot may be blocked, the chat ID may have changed, notifications may be disabled, or the Telegram worker may be unavailable.

Use the Telegram settings in the dashboard to connect another chat or disable notifications. Contact support if an old binding cannot be removed.

Open Affiliate in the dashboard and complete the available activation process. Use only the referral link or code generated for your account.

A referral is attributed through a valid link or identifier and the attribution rules configured by the platform.

Commission can remain pending while payment is verified, a dispute period remains open, or settlement is being processed.

Payout timing, minimum payout, payment method, and cancellation conditions follow the currently published affiliate policy and dashboard status.

PipsTrader does not require your trading or investor password for licensing and dashboard functions. Never send a broker password to support.

Sensitive card and payment credentials are processed by the payment provider. PipsTrader receives the transaction status and references needed for billing and fulfillment.

The EA may send account identifiers, broker, symbol, heartbeat, quotes, positions, history, and operational telemetry required for licensing, monitoring, and product services.

Account numbers are masked on public views and used only where identification is required for licensing, telemetry, billing, or support.

Contact support through an official channel with the time and a screenshot that hides credentials. Never disclose API keys, private keys, broker passwords, OTP codes, or recovery phrases.

Confirm that the file is in MQL5/Experts, then refresh Navigator or restart MT5.

Check AutoTrading, EA permissions, the chart icon, internet connectivity, license status, and the Experts and Journal tabs.

Check the VPS connection, firewall, API reachability, EA logs, and last heartbeat time. Offline status means the server has not received a current heartbeat.

Confirm that the monitored symbol is receiving quotes and that the correct pair is selected. Refresh the page and send support a timestamped screenshot if the status remains wrong.

A 403 means the payment gateway rejected the request. Operators should check the exact response, merchant credentials, timestamp, account status, and IPv4/IPv6 whitelist without exposing secrets.

Pending means the provider has not confirmed final payment. Expired means the checkout deadline passed. Create a new checkout instead of paying an expired transaction.

Check spam, confirm the checkout email, and review My Subscriptions and Billing. Support can resend delivery after confirming successful fulfillment.

Provide the account email, product, masked account number, transaction reference, event time and timezone, screenshot, and relevant non-secret log lines.

Contact support when payment is debited but not verified, a license still fails after basic checks, account binding must change, or dashboard data remains consistently incorrect.

Include the product, event time and timezone, displayed status, browser or MT5 version, screenshot, transaction reference, and troubleshooting steps already completed.

Never send broker or email passwords, API keys, private keys, webhook secrets, OTP codes, recovery phrases, or full card details.